Shipping policy
Shipping Policy
Thank you for choosing Thanggarathi. We are dedicated to providing you with a seamless shopping experience and ensuring that your orders are delivered in a timely and secure manner. Please review our shipping policy below for important details regarding your order.
Shipping Locations
We proudly offer worldwide shipping, including both domestic (Malaysia) and international delivery. Whether you’re purchasing from within Malaysia or abroad, we aim to bring the beauty of Thanggarathi’s kids’ Indian ethnic wear and other special items right to your doorstep.
Processing Time
Orders are typically processed within 2-3 business days (Monday to Friday) after your payment has been confirmed. Please note that orders placed on weekends or holidays will be processed on the next business day.
Once your order is processed, you will receive an email notification with a tracking number, so you can monitor your shipment every step of the way.
Shipping Methods and Delivery Times
We work with trusted shipping carriers to ensure that your order arrives safely and on time. The delivery time will depend on your location and the shipping method selected during checkout:
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Domestic Shipping (Malaysia):
Standard shipping typically takes 3-5 business days. -
International Shipping:
International shipping times vary depending on your location. Generally, delivery takes 7-14 business days. Delays may occur due to customs processing, especially for international orders.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, your shipping address, and the selected shipping method. We offer free domestic shipping for orders above a certain value, which will be displayed at checkout. For international shipping, rates are based on the carrier and destination.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may be applied by the destination country. These additional charges are the responsibility of the customer. We recommend contacting your local customs office for more details before placing an international order.
Order Tracking
Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track your order via the carrier's website. Please allow 24-48 hours for the tracking information to be updated after your package is shipped.
Missing or Damaged Items
While we take great care in packaging your order, sometimes, issues like damage or loss during transit can occur. If your item is damaged or missing upon arrival, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.
Return and Exchange Policy
As part of our commitment to sustainability and the unique nature of our products, we generally do not accept returns or exchanges. Please be sure to double-check your order details before completing the purchase. If you have concerns about sizing or product details, feel free to contact us for assistance before ordering.
In exceptional cases, we may offer a return or exchange at our discretion, so please reach out to us if needed.
Customer Satisfaction
Your satisfaction is important to us. If you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer service team. We will do everything we can to ensure you have an enjoyable shopping experience with Thanggarathi.
Contact Us
For any inquiries related to shipping, please contact us at:
Email: hemascouture1@gmail.com
Phone: +60165617295
Address: 78, Persiaran Klebang Selatan 3, Taman Mercu Tawas Damai, 31200 Chemore, Perak, Malaysia.