Refund policy

Return & Refund Policy

At Thanggarathi, we deeply value every one of our customers and are committed to providing you with exceptional products crafted with love and care. As a family-run business, we believe in building long-lasting relationships based on trust and quality, which is why we want you to be completely satisfied with your purchase.

However, due to the nature of our carefully curated collections, we currently do not accept returns or exchanges. We want you to choose your products thoughtfully, and we are here to assist you every step of the way. Our goal is to ensure that the items you receive are a perfect fit for your needs and bring joy to your loved ones.

What We Offer

• Quality Assurance: Every piece in our collection undergoes strict quality checks before it leaves our store. We ensure that all items are in perfect condition, carefully packaged, and ready for you to enjoy.
• Customer Support: We understand that shopping online can sometimes feel uncertain. If you have any questions about sizing, colors, or any other aspects of our products before making a purchase, our team is available to assist you. Please don’t hesitate to reach out—we are here to help you make an informed decision.

Order Issues

In the unlikely event that your item is damaged, defective, or does not match the description, we will make it right. Should such an issue arise, please contact us within 7 days of receiving your order with clear photos of the issue. We will assess the situation and, at our discretion, offer either a replacement or a store credit.

Custom & Personalized Orders

As many of our products are carefully made-to-order or personalized, these are not eligible for returns or exchanges. Please take extra care when choosing your items, and feel free to reach out to us for any customization details or clarifications before placing your order.

How to Contact Us

For any concerns or assistance, we encourage you to reach out to us at [hemascouture1@gmail.com]. We are always eager to hear from our customers and will work with you to ensure that your shopping experience with us is as enjoyable and fulfilling as possible.

Final Note

Thank you for supporting Thanggarathi. Your trust means the world to us, and we are committed to providing you with quality products and outstanding service. We understand that shopping online can sometimes feel uncertain, but we hope our products will exceed your expectations and become treasured pieces in your home.

Warm regards,
The Thanggarathi Team